HOMELINK (CE)

What is Homelink?

Coordinated Entry (CE) is the community’s standardized process for connecting people at risk of or experiencing homelessness to housing resources and support. Required by HUD, CE ensures a fair, consistent, and person-centered approach where individuals and families can access help, complete an assessment, explore housing options, and be matched to resources based on their level of need and personal choice. 

Homelink is San Antonio and Bexar County’s Coordinated Entry System — a unified, community-wide approach designed to make accessing housing more efficient, consistent, and responsive. By streamlining access, prioritization, and referrals, Homelink helps ensure that every person is connected to the most appropriate housing opportunity based on their needs. 

For service providers and agencies assisting clients through the Homeless Management Information System (HMIS), please click here.

Housing Assistance Programs

Close to Home will only accept vouchers from housing providers. If you are experiencing homelessness,
please click here to view resources and learn how to enroll in Homelink.

Family Referral Program

*Currently Closed*

The Family Referral Program (FRP) is a collaboration between Opportunity Home San Antonio and Close to Home to help agencies transition literally homeless families into Project-Based Vouchers (PBV). Service providers or caseworkers can apply on behalf of their client(s) that are currently experiencing homelessness and displaying a level of self-sufficiency that would not require case management to maintain their housing.

*Please Note, FRP is a site-based project, meaning openings are based on unit size and availability.

Guidance for Partner Agencies & Housing Providers

Who is eligible?
  • Families experiencing homelessness
  • Have no outstanding debt to OHSA and meet criminal background requirements
  • Income between 30-50% of Area Median Income (AMI)
  • Families with longer lengths of homelessness
  • Survivors of Domestic Violence
  • Families with an open Child Protective Services (CPS) case

Requirements of Referring Agencies for NEED TYPE 1:

  • Must provide the family with transition assistance, including deposit, first month’s rent, and furniture assistance
  • Must conduct one site visit with the family in housing to discuss community resources that might be beneficial to the family
  • Conduct follow-up after transitioning for a minimum of 90 days

 

Requirements of Referring Agencies for NEED TYPE 2:

  • Assist family with complete and accurate application
  • Conduct self-sufficiency assessment
  1. Application packets are accepted by agency staff only.
  2. Request Referral Packet from CE@closetohomesa.org and complete all required information.
  3. Click here to complete the Homelink Voucher Submission Process Guide
  4. CTH will review and forward all complete application packets to Opportunity Home for pre-eligibility screening.
  5. Upon successful pre-eligibility screening, Opportunity Home will schedule an eligibility appointment. A voucher will be issued as long as all documentation is present.

Move-On Preference Program

​*Currently Closed*

​The Move-On Preference Program is a permanent housing solution program for agencies to assist and seamlessly transition participants currently housed through Permanent Supportive Housing (PSH) into subsidized housing with Opportunity Home San Antonio.

Guidance for Partner Agencies & Housing Providers

Who is eligible?
  • Individuals and families currently in PSH
  • Have been housed stably for 12+ months
  • Have no outstanding debt to Opportunity Home and meet criminal background requirements
  • Income below 30% Area Median Income (AMI)
  • Referring agency can provide 90 days of After Care to ensure a successful transition
  1. Application packets are accepted by agency staff only.
  2. Request Referral Packet from CE@closetohomesa.org and complete all required information.
  3. Click here to complete the Homelink Voucher Submission Process Guide
  4. CTH will review and forward all complete application packets to Opportunity Home for pre-eligibility screening.
  5. Upon successful pre-eligibility screening, Opportunity Home will schedule an eligibility appointment. A voucher will be issued as long as all documentation is present.

Housing Voucher Program

​*Currently Closed*

The Housing Voucher Program is a collaboration between Opportunity Home San Antonio and Close to Home to distribute this assistance provided to help agencies transition literally homeless individuals/families into Project-Based Vouchers (PBV). Service providers or caseworkers must apply on behalf of their client(s) that are currently experiencing homelessness and displaying a level of self-sufficiency that would not require case management to maintain their housing.​

Guidance for Partner Agencies & Housing Providers

Who is eligible?
  • Homelink client
  • Homelessness Status (any of the following)
    o Literally Homeless;
    o At risk of homelessness; or
    o Fleeing, or attempting to flee, domestic violence, dating violence, sexual assault, stalking or human traffickig
  • Meets the “low income” limited 
  • The referring agency must provide at least 90 days of post-move-in housing stabilization case management.
  1. Application packets are accepted by agency staff only.
  2. Request Referral Packet from CE@closetohomesa.org and complete all required information.
  3. Click here to complete the Homelink Voucher Submission Process Guide. Close to Home will review and forward all complete application packets to Opportunity Home for pre-eligibility screening.
  4. Upon successful pre-eligibility screening, Opportunity Home will schedule an eligibility appointment. A voucher will be issued as long as all documentation is present.

Stability Vouchers

*currently Closed*

Stability Vouchers is a collaboration between Opportunity Home San Antonio and Close to Home. Stability vouchers are a resource that communities can use to house individuals and families who are experiencing homelessness, at risk of homelessness, are fleeing or attempting to flee domestic violence, dating violence, sexual stalking, or human trafficking, or have unstable housing. These vouchers are rental assistance for landlords who will accept these specific vouchers and individual circumstances (amounts will vary). Service providers or caseworkers must apply on behalf of their client(s) that are currently experiencing homelessness.

Guidance for Partner Agencies & Housing Providers

Who is eligible?
  • Voucher referral must come through coordinated entry Homelink (client must be on the priority pool)
  • Meet Chronicity by HUD
  • Unsheltered and/or previously unsheltered (moved from a place not meant for habitation to an emergency shelter or safe haven) but still experiencing homelessness.
  • Have no outstanding debt to Opportunity Home and meet criminal background requirements.
  • Clients experiencing chronic homelessness
  1. Application packets are accepted by agency staff only.
  2. Request Referral Packet from CE@closetohomesa.org and complete all required information.
  3. Click here to complete the Homelink Voucher Submission Process Guide
  4. CTH will review and forward all complete application packets to Opportunity Home for pre-eligibility screening.
  5. Upon successful pre-eligibility screening, Opportunity Home will schedule an eligibility appointment. A voucher will be issued as long as all documentation is present.

Youth Homelessness Demonstration Program (YHDP)

Introduction to YHDP

​Learn how Close to Home, community partners, and the Youth Action Board of San Antonio (YAB) joined forces to receive $6.88 million in HUD youth action funds for our community!

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YHDP Partners

See the organizations involved and the work being done to prevent and end youth homelessness.​​

YAB & Youth Equality

Meet the Youth Action
Board of San Antonio and learn how they work to establish ​youth equality.

Take Action

Join the #WESAY #HouseAllYouth Movement and learn how you can participate in our current initiatives.​

Homelink Diversion Program

​Flex funding has been allocated from Close to Home to assist Homelink Hubs and Network Partners in helping their clients that are experiencing homelessness to find safe housing solutions.

To have access to these diversion funds, partners must work at a Homelink Hub or be a Homelink Network Partner, complete a diversion training and assessment to become a Certified Diversion Specialist and perform diversion/problem-solving conversations with all clients accessing Homelink.

 
 
 
 

Guidance for Partner Agencies & Housing Providers

PLACE Program

The Provider Liability Assurance for Community Empowerment, or PLACE, is a program established in collaboration with the City of San Antonio to offset the risk assumed by housing agencies and rental housing providers. The funds from this assurance program are designed to assist landlords and agencies in housing high-barrier clients such as displaced persons, homeless veterans, or chronically homeless individuals.

*Please note that this application must come from a service provider or agency. If you are experiencing homelessness, please click here to view resources and learn how to enroll in Homelink

Guidance for Partner Agencies & Housing Providers

Who is eligible?

Housing agencies and rental housing providers with potential clients/residents that have broken leases, evictions, criminal history, little or not enough credit or income to qualify for housing without the assistance of agencies.

  • Guarantees that apartment damages will be covered if they occur
  • Covers holding fees and pays damages up to $3,000
  • Does not provide upfront payment like risk fees, administrative fees, or security deposits
  • Does not include rent; does not move in clients before the required inspection date
  • Agencies can obtain funding from this program by enrolling their agency in this program. If they are approved, their staff will have the ability to request these funds on behalf of their clients that are seeking housing.
  • Funding will be set aside for approved clients, which can be accessed once/if the funding is needed.
  1. Complete the PLACE Agency Application form. Mandatory requirements for agencies are outlined in this form; agencies will receive an approved copy confirming participation in the PLACE program.
  2. Once agency has been accepted into the program, Create a demographic profile in HMIS (including HUD Assessments) to enroll client in PLACE.
  3. Once housing is found, the following forms should be completed and uploaded in HMIS: Client Enrollment form and Client Release of Information formA copy of clients lease and the Move-in inspection form within 14 business days. 
  4. Complete a CE Event Referral in HMIS, along with creating the Homelink Referral case note template. 
  5. CTH will review and will contact the referring partner upon approval or denial. 
  6. Only if applicable: complete and submit the Request for Funds form if the property manager reports the need to ‘hold’ a unit for the client based on housing inspection delay prior to move-in, or if the landlord reports damages to the unit upon client move-out

The Request for Funds will be submitted once all pertinent information (W-9 from the property manager, move-in inspection, pictures, invoices, etc.) has been received to support the damage claim.

Documentation from the housing authority stating the date of inspection will suffice for the holding fee. The damage reimbursement will be approved by Close to Home and property managers will receive checks for damages within 3-5 business days.

No Wrong Door: Accessing Homelink Resources

San Antonio and Bexar County use a “No Wrong Door” approach to ensure people can access Homelink through multiple entry points across the community. Individuals connected to Street Outreach, Emergency Shelter, Safe Havens, or a Homelink Access Point can be assessed and guided to the housing resource that best fits their needs. These front-door services address immediate concerns such as safety and shelter while also creating a direct pathway to longer-term housing support. 

If you are experiencing homelessness and need resources, please click here to learn more about how to receive help.